Terms and Conditions
Company's legal name: CPH-CLASSIC ApS
Company's known name: Copenhagen Classic
Company Type: ApS
Owned by: Søren Stage Holding ApS
CVR-nummer: 27446876
Founded: 2005
Address: Marielundvej 46, 2730 Herlev
Telephone number: 40171539
Bank: Danske Bank
Reg and account number: 3227 3227403667
IBAN: DK3330003227403667 SWIFT: DABADKKK
Official e-mail address: info@cph-classic.com
Official web-address: www.cph-classic.com
Ordering:
You can order items from Copenhagen Classic in the following ways:
- via website
- via e-mail
- via post
When ordering, you can choose whether you want to create an account. If the terms are approved with a purchase and the creation of an account, our private policy is accepted. Once you have created an account, you can log in and view / correct / delete data at any time. You have full control via your account in accordance with the GDPR rules.
All prices on the website are stated including VAT on new goods, used VAT on used goods as well as all taxes, duties and more.
Please note that if you are a resident of an EU Country, and your purchase exceeds €10.000,- then local tax needs to be applied - this is not applied in the webshop, you will be contacted for VAT settlement before your order is shipped.
Agreements on our website can be made in English.
Once you have made an agreement with us, we store the contract so that you can access it later via the user account you have created with Copenhagen Classic.
Product pricing:
All prices are net prices and the pricing is non-negotiable, which means that we only sell at the offered prices. In addition, we reserve the right to raise prices unless a binding agreement has been reached. If you have bought and paid for an item at an offered price, this trade is binding on the part of Copenhagen Classic ApS.
Payment:
In our e-shop you can pay with the following means of payment:
- Bank transfer
- MobilePay
- Dankort / credit card
We do not charge creditcard fees. The amount will only be deducted from your card when the item is shipped.
By bank transfer, you are not protected by the objection scheme. With payment by bank transfer, the item must be paid no later than the delivery date at 9.00.
When paying in foreign currency, it is always converted to the current daily exchange rate.
Delivery:
All shipments from Copenhagen Classic take place via mail or with Post Danmark / DHL unless otherwise agreed in advance.
Delivery of goods (Denmark): When buying goods that are in stock, CPH-Classic ensures delivery fixed in Denmark, with its own car on the ground floor within the delivery time specified. The customer will be contacted no later than 24 hours before delivery. Delivery takes place on weekdays between 9.00 and kl. 15.00 and at the specified time as our employee suggests when you are called in connection with the conclusion of the delivery agreement. If this time is not possible, the delivery can be postponed to the next delivery trip.
If delivery is desired at times other than the above-stated periods, this is done against payment on a prior offer.
For purchases under DKK. 1000, - the item will be sent via PostNord, with delivery within 7 days.
When purchasing an item on pre-order, there can be up to 30 days of delivery.
Reservations are made for items on pre-order, which will be described under the item. This can mean a longer delivery time of up to 30-60 days. Virtually all items at CPH-Classic are second-hand items and are therefore most often present in one copy. If you make an agreement with Copenhagen Classic for an inspection, this is not a confirmation of purchase. If you want to be sure that there is no intermediate sale, you must order the product and have a confirmation of this.
Force majeure: In case of exceptional situations, the delivery time may be delayed. In that case, the customer will be contacted and informed about the situation.
When buying upholstery (Denmark): When buying upholstery, CPH-Classic picks up free of charge and delivers in Denmark. When purchasing upholstery, CPH-Classic draws attention to the fact that the right of withdrawal lapses when the service has been performed.
From picking up furniture for upholstery to the upholstery being done and delivered, it can take up to 40 days.
On the day of dispatch, you will per. email receive a notification that your order has been shipped.
If you create a user account with CPH-Classic, you can always see the status of your order by logging in to your user account, remember to log in in connection with purchases.
If your order has been sent with PostNord, you will be able to follow it via Track & trace. However, Track & trace is only offered when the weight of the order exceeds 2 kg.
The same does not apply to items on pre-order, which will be described under the item. This can mean longer delivery time of up to 30 days. Virtually all goods at CPH-Classic are second-hand goods and most often we only have one of each. If you make an agreement with Copenhagen Classic for an inspection, this is not a confirmation of purchase. If you want to be sure that there is no intermediate sale, you must order the product and have a confirmation of this.
Cancellation/Right of Withdrawal:
As a consumer, you have a 14-day right of withdrawal when you shop with us. This means that B2C has a 14-day right of withdrawal, whereas B2B is not covered by the same legislation. This requires a separate agreement with CPH-Classic.
The cancellation period expires 14 days after the day you received your item or we have entered into an agreement for service.
If you wish to have the service delivered before the deadline expires, you can give your prior consent for the delivery to begin and for the deadline to stop when the service is fully delivered.
In practice, this means that your withdrawal period expires when the service is fully delivered. You thus retain your right of withdrawal while the work or delivery is in progress. However, if you have given your consent for the work or delivery to begin, but you still wish to exercise your right of withdrawal, please be aware that we will charge a reasonable fee for the work already delivered.
If you have ordered several different items in the same purchase, but they are delivered individually, the deadline for cancellation runs from the day you receive the last item.
In the case of an agreement on regular delivery of goods over a certain period, the withdrawal period expires 14 days after the day you receive the first item.
The deadline means that you have 14 days from receipt or the day we made the agreement to let us know that you want to cancel the agreement. You can send an email to info@cph-classic.com or use the standard cancellation form, which you will find at the bottom of the terms and conditions.
You can not regret the purchase of the item by refusing to receive the item without notifying us at the same time.
When you buy products during a visit to our showroom, there is no right of withdrawal, but only a right of exchange.
Cancellation of part of the purchase:
If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased in an order. Please note that you will not receive shipping costs back if you regret part of your purchase, and you must be responsible for getting the item returned in the same condition.
No right of withdrawal
These agreements cannot be undone:
- Delivery of non-financial services that have been completed if you have previously agreed that the service will be initiated and that your right of withdrawal will thereby be lost.
- When you buy products during a visit to our showroom, there is no right of withdrawal, but only a right of exchange.
Return of goods
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us. You must pay for the package to be returned, and you are responsible if damage occurs during transport.
Certain items cannot be returned by regular mail. This applies to furniture and lighting.
Expenses for returning these items are expected to cost around DKK 6000,-.
The condition of the item when you send it back:
If the item has lost value and it is because you have used it in a different way than what was necessary to determine the item's nature, properties and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get the shipping costs back.
We recommend that you send the item back in the original packaging.
If the original packaging is missing, it may lead to a decrease in the value of the item.
Refund of the purchase amount:
If you regret the deal, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.
We will refund all payments received from you for the item(s), no later than 14 days from the day we have received your message that you want to cancel the agreement. We will refund the money with the same means of payment that you used at the time of purchase unless we have agreed otherwise.
Especially for services:
If you have given your consent for the work or delivery to start, but you still want to exercise your right of withdrawal, you must be aware that we will charge reasonable costs for the work that has already been delivered.
Reasonable costs may cover the part of the work performed, e.g. materials, working time, transport time, crew time, etc.
Especially for items:
We can withhold payment until we have received the item unless you send us proof of having returned it.
The item(s) should be sent to:
Marielundvej 46D 1st floor, 2730 Herlev
We only accept packages that are sent directly to the address.
When you return the item, please enclose a detailed description of the problem.
You can also cancel the purchase by notifying us and handing it in person at the above address by prior arrangement.
When you buy products during a visit to our showroom, there is no right of withdrawal, but only a right of exchange.
Complaints:
According to the rules of the Danish Sale of Goods Act, consumers are given a 24-month right to make a complaint about all goods, but not services. This means that you basically do not have a 2-year warranty on services.
If you are not satisfied with the service, you can of course contact us at info@cph-classic.com
The right to make a complaint means that you as a customer can complain about errors and defects in goods that have occurred 24 months after the purchase. If your complaint is justified, it means that you can either have the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.
However, it is a prerequisite that these defects and deficiencies have not arisen as a result of your incorrect use of the product or other damaging behavior that has led to the defect. If the item is defective, you are entitled to demand replacement. This means that you can demand a new item submitted as a replacement for the item being advertised. This presupposes that the complaint is justified and that replacement does not entail unreasonable costs for Copenhagen Classic. You must complain within a reasonable time after you have identified the defect. If you complain within 2 months after the error has been discovered, the complaint is always considered to be timely. Copenhagen Classic reimburses reasonable shipping costs that you may have in connection with the return of the item when the complaint is justified. The item must always be sent back in proper packaging. When you want to advertise a product, it must be submitted to us on our e-mail. If you send us a product that turns out not to be defective, but does not work due to a user error alone, we are forced to charge an administration fee of DKK 200 to cover expenses in connection with tests, and in addition there are shipping costs.
In the case of newly upholstered products, the warranty is covered by Copenhagen Classic Aps and not by the manufacturer in question.
Showroom and opening hours
Everyone is welcome in the Copenhagen Classic showroom.
Copenhagen Classic is an online company and therefore has no fixed opening hours, so if you are interested in visiting us, it is done by a written prior agreement, which can be directed to info@cph-classic.com, after which you will receive a written confirmation.
Please note that the range of items on www.cph-classic.com may vary with the items in our showroom. It is therefore important that you state which items you want to inspect, so that we can be sure that these arrive or are in our showroom on the day you want to visit us. In order to be able to provide you with the best personal service and advice, it will also be an advantage to agree on both the date and time of a visit.
All trading in our showroom is based on the trading conditions available at www.cph-classic.com.
You can choose to receive our newsletter. The newsletter contains information about the company and its products, relevant offers and more. You will only receive the newsletter when you have explicitly said ´yes thank you´ for this. If you no longer wish to receive the newsletter, you can simply unsubscribe. On the website we have a tip-a-friend feature. This is used so that you can send an email to your friend and make him or her aware of www.cph-classic.com. This tip-a-friend feature does not contain marketing materials.
Personal data policy
We need the following information when you shop with us:
Name, address, tel. no. and email address.
We register and pass on the personal information that is necessary to be able to deliver the product and / or service to you.
The personal information is registered with CPH-Classic ApS and stored for five years, after which the information is deleted.
In addition, we collaborate with a number of other companies that store and process data. Companies process information solely on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide your information with adequate protection.
The data controller at cph-classic.com is CPH-Classic ApS.
You have the right to be informed of what information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we have a duty to delete your personal data if you request it. It can e.g. be if your data is no longer necessary for the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at info@cph-classic.com.
Right of appeal
If you as a consumer want to complain about your purchase, you must contact (info@cph-classic.com). If we do not succeed in finding a solution, you can send a complaint to:
Center for Complaint Resolution
House of Boards
Toldboden 2
8800 Viborg
www.naevneneshus.dk
If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr
Standard cancellation form
(This form is completed and returned only if the right of withdrawal is exercised)
To:
Cph-Classic.com
Marielundvej 46D 1,th
2730 Herlev
E-mail: Info@cph-classic.com
I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods / services:
__________________________________________________________________________________
Order date: _______________________________ Received date: _______________________________
Consumer's name: ______________________________________________________________________
Consumer's address: ___________________________________________________________________
Consumer's signature: _________________________________________ Date: _________________
(only if the contents of the form are announced on paper)
Trading conditions were last updated on 13.10.2021